™Exchange, Return & Cancellation Policy
Please read our policy carefully before placing your order. For any queries, reach out to us before purchasing.
1. Return / Exchange Window
- •You can request a return or exchange within 7 days of delivery.
- •Item must be unused, unwashed, with original tags and packaging intact.
- •Items returned without tags or in used condition will not be accepted.
- •Each order is eligible for one-time return or exchange only.
2. Eligibility
Returns are accepted only for:
- •Wrong product delivered
- •Damaged / defective product
- •Incorrect size received (i.e. a wrong size delivered from our side)
Note: Unboxing video + photos must be provided within 24–48 hours of delivery for damage or incorrect product claims.
3. Return Charges
- •Return shipping charges: ₹50, borne by the customer. This is deducted from your refund / store credit.
- •If pickup service is not available for your PIN code, you must self-ship the item.
- •Reimbursement up to ₹100 will be provided upon sharing the shipping bill.
4. Exchange Policy
You can exchange for:
- •Size
- •Colour
- •A different product (subject to availability)
•If the new product has a higher price, pay the difference.
•If it has a lower price, the difference will be issued as store credit or refund (as per brand policy).
•Exchange orders cannot be returned again.
•Exchange shipping charges: ₹80, borne by the customer.
5. Combo / Multiple Item Orders
When returning items from combos:
- •Refund is calculated as individual item price, not combo price.
- •Discounts are recalculated based on items you keep.
- •If you return 1 item from a multi-item order, final refund = Order value – Price of kept items (after revised discount).
6. Refund Policy
- •Refunds are only provided for wrong or damaged products.
- •For all other returns, refund is issued as store credit / gift card.
- •Refund / store credit is issued after quality check of the returned product.
- •Refund time: 5–10 working days (bank processing time may vary).
- •Shipping and COD charges are non-refundable.
7. Non-Returnable Items
- •Sale products
- •Items purchased with special offers (Buy 2 Get 1, Free items)
- •Gift cards
8. Damaged or Incorrect Products
- •Report within 48 hours of delivery.
- •Provide unboxing video + images.
- •Replacement will be arranged at no extra cost if verified.
Cancellation Policy
Before Shipping
- •You can cancel your order before it is shipped.
- •For prepaid orders cancelled before shipping: full amount refunded to original payment method.
After Shipping
- •Once shipped, cancellation is not allowed.
- •Shipping / COD charges are non-refundable after dispatch.
Additional Notes
- •Return pickup happens within 3–5 days after approval.
- •Return / exchange requests raised after 7 days of delivery will not be accepted.
- •Handcrafted products may show slight colour or print variations — this is not considered a defect.
- •The company's decision will be final in case of disputes.
Ready to raise a request?
Submit your exchange or return request online and we'll get back to you within 24–48 hours.
Himanshi Collections reserves the right to modify this policy at any time. Last updated: August 2026.